FAQ

My name is Alicia, and my love for painting nails started back in 2010. Since then, my passion has grown and now I have opened a small online store to sell products that I have handmade in Halifax, Nova Scotia.

SHIPPING

I ship all orders within 1 business day. You will not get an email notification when it ships. 

**Shipping during a sale (like boxing day) can take longer than normal. Please expect your item to ship within 2-3 business days. 

All orders are shipped through Canada Post letter mail to keep shipping costs low.

Shipping costs:

 Region Order Price Shipping Cost
Canada $0.00 - $19.99 CAD $1.00 CAD
Canada $20.00 CAD & up FREE
USA
$0.00 - $19.99 CAD
$2.00 CAD
USA
$20.00 CAD & up
FREE

 

Shipping time estimates: 

 Region Shipping Time Estimate
HRM 2 Business Days
Nova Scotia 3 Business Days
Canada 4 Business Days
USA 4-6 Business Days

These shipping times are estimates ONLY. Some orders may get to you quicker, and some may take an extra few days to a week. I have no way to track your orders. If you do not receive your order after a significant amount of time, please contact me via the contact form below or email to let me know and include your name and correct shipping address. 

 

VINYL

All of my vinyls are created with high quality vinyl. This means it will stick onto your nail very well and will prevent the polish from leaking underneath the vinyl while you are creating your masterpiece. If you would like to be even more protected from leakage, try applying the polish with a makeup sponge instead of with the brush that comes with the bottle. 

 

 

All of my nail vinyls come in matte black. This isn't just because matte black is beautiful - it's a blank canvas, so you are better able to imagine your creations while using my products! Move over neon green and pink - black is in.

 

CUSTOM ORDERS!

I also do custom orders. Have an idea for a nail stencil design? Want your blog logo made into a decal? Please contact me for more details. 

 

OTHER QUESTIONS?

If you have any questions you can contact me using the form below, or email me at thebasecoat@gmail.com. You can also follow the links at the bottom of the page to find me on Instagram, Twitter, and Facebook.